In today's increasingly competitive environment, companies have the main objectives they have to achieve. Some of these targets are at the forefront in criticism.
• Meeting customer needs
• Reducing Costs, Increasing Productivity
• Present New Products and Services
For companies, "making the best of everyone's best" is no longer a viable solution for achieving these goals. To begin with, what everyone needs to know is what they can do. ISO 9000 is a Quality Management System model that can be used to create a quality system that can achieve these goals. In addition, ISO 9000 Quality Management System, is a flexible standard that can be applied to organizations operating in other service sectors such as tourism, finance, insurance, health, etc.
The model provides a set of conditions for a basic management system based on common sense and provides valid tools to implement them. At the same time, it is aimed to reduce costs, improve management's system control, respond to customer expectations, and increase productivity
ISO 9001: 2008 The Quality Management System covers the basic principles of Total Quality Management. These principles are listed below.
Customer Orientation: Organizations depend on their customers, so they must meet customer's current and future needs and be willing to exceed customer expectations.
Leadership: Leaders provide the purpose and management unity of the foundation. They should create and maintain an inner environment in which people fully participate in achieving the goals of the organization.
Persons' involvement: Persons at all levels are the essence of a corporation and ensure that their full participation skills are used for the benefit of the corporation.
Process approach: The desired result is achieved more efficiently when the activities and related resources are managed as a process.
Direct system approach: Defining, understanding and managing processes related to each other as a system contributes to the efficiency and efficiency of the organization in achieving the objectives.
Continuous improvement: Continuous improvement of the total performance of the organization should be the permanent goal of the organization.
Realistic approach to decision making: Effective decisions are based on analysis of data and knowledge.
Supplier relationships based on mutual benefit: An organization and its suppliers are independent of each other, and the mutual benefit relationship reinforces the ability of both to create surplus value.
What is ISO?
It is an abbreviated version of International Organization for Standardization. It was founded in 1947 and is headquartered in Geneva, Switzerland. Establishment purpose is to publish standards that will be valid worldwide and thus contribute to the international circulation of products / services.
What is ISO 9000?
It is a set of standards published by ISO that guides the establishment and development of a quality management system to improve customer satisfaction in organizations.
What is ISO 9001?
It is the standard that defines the conditions to be applied during the establishment of the Quality Management Systems and is subject to certification audit. It is the name of the given document.
What is ISO 9001: 2000?
The ISO 9000 standard is audited by ISO every 5 years and re-published with necessary revisions in line with the opinions and needs of the practitioners. The 2008 figure is the version date (ISO 9001: 2008 version) showing that this revision was made and published in 2008.